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Who stores records with us is their information, not our marketing material. The same discretion applies to you. What we can show you is the shape of the portfolio and what it has delivered.

Client records on mixed racking before onboarding
Where most of our clients started.
Blackbox staff handling sealed cartons
Where those records are now.
The portfolio
8
Sectors served
0
Records lost to date

Records management is not a banking practice. It is what happens at volume.

Every sector below reached the same point: enough documents that finding one became an operational cost.

Banking and financial institutions

Account opening, KYC, loan and credit files Vouchers, cheques, branch records

NRB inspection can ask for anything, at any age, with little notice. Branch floorspace is expensive and archives consume the cheapest-to-convert rooms first.

Insurance

Policy documents, proposal forms Claims files, surveyor reports

A policy written today may be claimed against in twenty years. The original document is the entire defence in a disputed claim.

Capital markets and brokerage

Client registration, contract notes Settlement records, KYC

SEBON compliance rests on producing the paper trail behind a trade, in order, on request.

Hydropower

Licences, PPAs, land and compensation Drawings, environmental studies

Project documentation outlives the project team, often by decades. The people who know where things are filed leave long before the licence expires.

Government and public sector

Departmental files, personnel records Procurement, correspondence, archives

Administrative transfers move people faster than they move knowledge. Continuity has to sit in a system, not in a posting.

Manufacturing

Production and batch records, QA Supplier and purchase, statutory registers

Batch traceability is only as good as the ability to pull the record for a specific date, years later.

Private corporates

Board and secretarial, HR files Contracts, tax and finance, legal

Statutory registers and executed contracts have no acceptable substitute. A scan is evidence; the signed original is proof.

Case studies

Finance sector, 2023

Compliance cost turned into profit protection

Facing margin pressure, the finance team was scaling back live projects to protect profitability. A review of overhead found a recurring cost nobody had itemised: rented space holding nothing but archive boxes, admin hours spent on manual filing, and the unpriced risk of inconsistent retention.

68%lower monthly records overhead
1,200+sq ft returned to revenue use
80%less admin time on filing and retrieval
2 of 3paused projects reinstated, funded by the saving
Commercial bank, 2024

A court deadline met with three days to spare

A judicial notice required specific records tied to a live case, with five working days to produce them. Under the bank's previous in-house storage, that meant pulling staff off duty to search poorly indexed archives, with no guarantee the right file would surface in time.

76%faster retrieval, days down to under 6 hours
100%chain of custody delivered with the file
3 daysahead of the court's deadline
0staff hours diverted to searching

In their own words

Attributed by role and institution type, at the client's request.

Our retrieval depended on one long-serving staff member's memory. When he retired, we couldn't locate several important files. Blackbox replaced that with a proper system.

Head of Administration, financial institution

A former records room became additional customer service desks. In another location we released an entire leased floor.

Head of Branch Operations, commercial bank

Records management isn't a core banking activity, and it isn't an efficient use of our people's time.

Chief Operating Officer, general insurance

We were asked for files dating back to 2011. We submitted the request in the morning; the documents arrived by early afternoon.

Chief Risk Officer, financial institution

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